FAQ - Frequently Asked Questions
Which payment methods are accepted?
You can conveniently pay with PayPal, Klarna, credit card, or ShopPay.
How long does shipping take and where do you deliver?
Your order will usually arrive within 1–3 business days. Shipping is only available within Germany.
Where are the proprietary products manufactured?
All in-house products are manufactured in Germany, primarily using materials from Germany. A special focus is placed on sustainability, which is continuously being optimized.
Can private individuals also order?
Yes, orders are possible for both private and business customers. For larger orders, there are tiered discounts. You can easily request a price list using the contact form.
How do I reach customer service?
You can contact us at any time by phone or email. You can find the contact information under Service, in the Help & Contact section.
All inquiries are processed directly and without complications.
What makes this shop different from other retailers?
Here, you have a personal contact person who communicates with you directly and without detours. Furthermore, all products have been tested on set, and only the solutions that have truly proven themselves there have been included.
Can I return products if something doesn't fit?
Yes – the return policy is clearly regulated. Should something not fit, you can easily return the products within the framework of legal provisions.